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REFUND POLICY

Refund Policy
Thank you for choosing paularetail.com to shop! We are committed to providing you with high-quality sporting goods and a great shopping experience. If you are not completely satisfied with your purchase, our refund policy will provide you with the necessary protection. Please read the refund policy below carefully to ensure that you understand the relevant terms.

  1. Refund Conditions
    We will accept refunds under the following conditions:

Return application period: You can apply for a refund within 14 days from the date you received the product.

Product condition: The product to be refunded must be unused, retain the original labels and packaging, and be in sellable condition.

Proof of purchase: Please retain your proof of purchase and delivery note to facilitate the processing of your refund request.

  1. Refund process
    To apply for a refund, please follow the steps below:

Submit a request: Please submit a refund request through our customer service email Paula@paularetail.com or call 2029602700 and provide the order number, purchase date and reason for the refund.

Product return: Follow our instructions to send the product to the specified address. The postage will be borne by the customer.

Processing a refund: We will review your refund request and process the refund within 3-7 days of receiving the returned item. If the refund request is approved, we will refund you to the original payment method.

  1. Refund Time
    Once the refund is processed, the funds will be credited to your account, usually within 3-7 business days, depending on your payment method. Please note that the specific time to credit may vary depending on the processing time of your bank or payment institution.
  2. Refund Restrictions
    We reserve the right to refuse a refund if the item is found to have been used, damaged, or if a refund is not requested within the specified period.
  3. Other Notes
    If you find that the item is defective or not as described when you receive it, please contact us within 48 hours of receiving the item. We will do our best to assist you in resolving the problem and provide you with a replacement or refund service as appropriate.

Thank you for learning about us paularetail.com. If you have any questions or need further consultation, please feel free to contact our customer service team, we will be happy to serve you!